> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pete.vet/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> How to contact Pete support without exposing unnecessary sensitive case data.

Use the support channel provided to your firm for account-specific help.

## What to include

Include:

* The affected surface, such as sign-in, case workspace, upload, workup, or deadlines.
* Approximate time of the issue.
* Browser and device if the issue is visual or interaction-related.
* A short description of what you expected and what happened.

## What not to include

Do not include client, claimant, or veteran names; government identifiers; medical details; document contents; claim strategy; or privileged notes unless the support channel has been approved for that data.

If account-specific data is needed to diagnose an issue, the approved support path for that firm applies and the request stays scoped to the smallest information needed.

## Urgent issues

For service availability, check [Pete status](https://stats.uptimerobot.com/cdjpGitxGZ/803354532). For deadline-sensitive case issues, use the firm's internal escalation process first.