> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pete.vet/llms.txt
> Use this file to discover all available pages before exploring further.

# Status

> Where to check Pete availability and incident updates.

Availability and incident updates appear on the [Pete status page](https://stats.uptimerobot.com/cdjpGitxGZ/803354532).

## When to check status

Use the status page when:

* The app is slow or unavailable.
* Sign-in, document upload, email capture, SMS, or case workup is not behaving as expected.
* The firm needs an incident timeline or resolution update.

## What updates include

Status updates describe affected services, user-visible impact, current mitigation, and next update timing. They do not include client, claimant, or veteran names; case facts; document contents; medical information; claim strategy; or other sensitive case data.

## Support

For account-specific issues, contact the Pete team through the support channel provided to your firm. Include the affected surface and approximate time. Do not include sensitive case details unless the support channel has been approved for that data.