Use the support channel provided to your firm for account-specific help.
What to include
Include:
- The affected surface, such as sign-in, case workspace, upload, workup, or deadlines.
- Approximate time of the issue.
- Browser and device if the issue is visual or interaction-related.
- A short description of what you expected and what happened.
What not to include
Do not include client, claimant, or veteran names; government identifiers; medical details; document contents; claim strategy; or privileged notes unless the support channel has been approved for that data.
If account-specific data is needed to diagnose an issue, the approved support path for that firm applies and the request stays scoped to the smallest information needed.
Urgent issues
For service availability, check Pete status. For deadline-sensitive case issues, use the firm’s internal escalation process first. Last modified on August 9, 2026
