Availability and incident updates appear on the Pete status page.
When to check status
Use the status page when:
- The app is slow or unavailable.
- Sign-in, document upload, email capture, SMS, or case workup is not behaving as expected.
- The firm needs an incident timeline or resolution update.
What updates include
Status updates describe affected services, user-visible impact, current mitigation, and next update timing. They do not include client, claimant, or veteran names; case facts; document contents; medical information; claim strategy; or other sensitive case data.
Support
For account-specific issues, contact the Pete team through the support channel provided to your firm. Include the affected surface and approximate time. Do not include sensitive case details unless the support channel has been approved for that data. Last modified on July 16, 2026
